The Charlotte region has developed not only a deep, talented workforce to match the growth experienced in the finance and insurance industry, but also a cadre of academic, physical, and support services important to the industry. Bank of America and Duke Energy are headquartered in Charlotte USA, along with 5 other Fortune 500 companies and hundreds of other headquarters - the culmination of which has cultivated a corporate community that is both profit-driven and community-minded.
- Home to 7 Fortune 500 headquarters
- Charlotte Douglas International Airport, the world's 7th busiest, with nonstop service to 130+ cities, including major business destinations such as Frankfurt, London, Mexico City, Paris, Rio de Janeiro, Madrid, and Dublin
- More than 11,000 residents registered with either Series 27, 53, 6, 62, 63, 65, 66, or 7 licenses, and nearly 9,000 workers registered with the NASD’s broker dealer list
- 37 colleges, universities and community colleges, with a total enrollment of more than 85,000, in Charlotte region
- 40 percent of the city of Charlotte’s residents with at least a bachelor’s degree, indicating a concentration of educated workers; compares nationally to an average of 27.5 percent holding a bachelor’s degree or higher
- Approximately 35 percent of Charlotte’s Center City residents estimated to be between the ages of 18 and 34
- A gain of nearly 20,000 jobs and more than 1,000 new establishments in the financial services sector over the past 10 years in Charlotte MSA
- Approximately 25,000 IT workers in the Charlotte-Gastonia-Concord, NC-SC MSA, - roughly one out of every four IT workers in both North Carolina and South Carolina - employed in Charlotte area
A concentration of supporting businesses, such as law offices, accounting and bookkeeping services, consulting practices, and administrative support services, provide a sound infrastructure for firms operating in the area. In addition, the Federal Reserve Bank of Richmond's operates two branch offices in the Southeast, one of which is located in Charlotte, NC. This branch office serves as the operational and regional center for the Carolinas.
IBM’s Business Continuity and Resiliency Services facility significantly improved, expanded and upgraded its infrastructure in 2005. Operations at this facility include inbound/outbound call support for recovery services, technical support for connectivity issues and an extended network of state-of-the-art technology.
Microsoft employs approximately 1,300 at its software support center known as the Microsoft Greater Southeast District. The center is one of the largest facilities Microsoft operates and supplies technological support, sales and consulting functions to customers in the business intelligence, financial services and healthcare industries.
Wells Fargo/Wachovia employs a substantial IT workforce within Charlotte, incorporating both an uptown location and a university-area campus for IT support. Cyber security is vitally important for banking institutions, and the banking community regularly collaborates with UNC Charlotte’s College of Computing and Informatics to explore new technologies.
There are more than 75 call centers and back office facilities operating locally, more than 20 of which employ over 500 workers. Transamerica Reinsurance, Lending Tree, Wells Fargo, Bank of America, Microsoft, IBM and the Vanguard Group have substantial operations in the Charlotte-Gastonia-Concord, N.C.-S.C. MSA.
The University of North Carolina at Charlotte eBusiness Technology Institute is currently focused on the financial services industry. The institute is partnering with Bank of America and Wells Fargo to solve industry issues pertaining to technology applications. These applications include information privacy and security, intelligent data analysis, systems integration and information visualization. It has the distinction of being a National Security Agency Center for Information Assurance Education.
- The University of North Carolina at Charlotte is also home to the College of Computing and Informatics, which includes The Information, Security and Assurance Center (ISAC). ISAC focuses on information security, assurance and privacy issues. The college's Department of Software and Information Systems was one of the first in the country to be named a Center of Excellence in Information Assurance Research and Education by the National Security Agency. The university also conducts research in bioinformatics and homeland security.